Customer Service Messages

Welcome to Anarchy Online! The servers are ONLINE.

Happy Holidays! All accounts in good standing can log in FOR FREE Dec 11 until Dec 18!

Hey, we have a Discord server! To join, copy and paste this code into a new browser window: discord.gg/eQ56nQd

Winter Event 2018: Dec 11 - Jan 7

It's the most wonderful time of the year! Winter festivities have returned to Rubi-ka! Log in to claim your free gifts, and make sure to talk to Santaleet for a new mission! AND CHECK OUT THAT NEW ARMOR SET IN THE SUBSCRIPTION PACK! Learn more here!

Account Security & You

In order to maintain the security and privacy of your account, please keep your account information private; do not share your login details with others. Funcom staff NEVER ask you for your password, and other players should not either. Please report any concerns to customer support. Thank you!

Changes to Account Services

Please note that as of April 13, 2016, Account Merges and Veteran Account Creation are no longer available. Character transfers remain an option.

"Old file not found." Updater Issue

We are aware that certain players get an error when attempting to update their client. If you get an error mentioning "cd_image/data/shadows/750.sdw", please download this file:

Correct 750.sdw file

And then place it in to the "...\Anarchy Online\cd_image\data\shadows\" directory. Then, try running the updater again. If the issue persists, please let us know through our Customer Support portal. Thank you!

Update 18.8 is LIVE!

This update heralds the arrival of the New Graphics Engine open beta! This optional client can now be used to access the live servers. We welcome any and all feedback.

Download the New Engine Client

Download the Standard Client

Small Client Support

As of Update 18.7, we have ended support for the small client. Read more details here.


A notice to the citizens of Rubi-Ka! We hope that you will take some time to read an important message regarding account security:

Remember that it is important to not share your account password. Be aware that third party addons, mods, websites, and emails may steal your account information. Do not enter your account information in any website or program that is not an official Funcom product. A Funcom employee will NEVER ask for your password!

18.8.15 Update Release Notes

Visit the forum today! Handy information can usually be found on the Anarchy Online forums.