Customer Service Messages
NEW Membership Rewards
The new Membership Rewards program is live! Earn all-new Rewards based on the number of days of Membership you purchase. To review all the benefits, check out this page!
Changes to Account Services
Please note that as of April 13, 2016, Account Merges and Veteran Account Creation are no longer available. Character transfers remain an option.
Account Security & You
In order to maintain the security and privacy of your account, please keep your account information private; do not share your login details with others. Funcom staff NEVER ask you for your password, and other players should not either. Please report any concerns to customer support. Thank you!
"Old file not found." Updater Issue
We are aware that certain players get an error when attempting to update their client. If you get an error mentioning "cd_image/data/shadows/750.sdw", please download this file:
And then place it in to the "...\Anarchy Online\cd_image\data\shadows\" directory. Then, try running the updater again. If the issue persists, please let us know through our Customer Support portal. Thank you!
Update 18.8 is LIVE!
This update heralds the arrival of the New Graphics Engine open beta! This optional client can now be used to access the live servers. We welcome any and all feedback.
Small Client Support
As of Update 18.7, we have ended support for the small client. Read more details here.
A notice to the citizens of Rubi-Ka! We hope that you will take some time to read an important message regarding account security:
Remember that it is important to not share your account password. Be aware that third party addons, mods, websites, and emails may steal your account information. Do not enter your account information in any website or program that is not an official Funcom product. A Funcom employee will NEVER ask for your password!
To turn off the green night vision effect of certain items (such as advanced scent sensor) go to Options (F10) - Preferences - Environment - Effects and turn of "Show Others effects"